Strong customer relationships are the cornerstone of building a successful business. And you build strong relationships by managing customer expectations, proactively putting their interests first, and building a reputation for over-delivering. One of your biggest...
Moving on after losing a great customer is tough. The shock can linger in your mind for far too long, leaving the rest of your business to suffer. But losing a client doesn’t have to be an entirely negative experience. A lost customer can be a wake-up call and a...
The one constant in manufacturing is that things change. From new technologies to new labor landscapes to changing customer demands, manufacturers must remain agile if they want to survive. Today, manufacturers increasingly control their own supply chains to minimize...
In the legacy workers compensation system, the onus for worker safety fell squarely on the shoulders of health and safety personnel. Although innovations like risk management software and wearables have helped improve cross-team communication and foster more...
Your clients come to you with payroll in hand and a list of their class codes. But could they be missing some vital information that directly impacts their policy premium? As you well know, the answer is yes! Failing to include relevant subcontractors in workers...
If you’re pursuing a career in insurance, then at some point, you may have considered obtaining your CPCU designation. As a CPCU, you’ll be able to offer a higher level of skill and expertise to your customers. And, it’ll earn you more respect from your...
It’s easy to say 2020 was a year of significant change for light industry: forced shutdowns, staff shortages, and lightning-fast refitting all took place last year. However, 2020 was a banner year in an entire decade of change. Those changes will impact your client’s...
The insurance industry is in flux. There’s a huge number of seasoned pros on the brink of retirement. And we’re in a time of sweeping technological change: so much of the way we work, make decisions, and serve people won’t look the same in ten or even five years. A...
Your client comes to you with two new slip and fall cases. One is a slip on the factory floor, and the other is a slip and fall in the parking lot. It seems straightforward, right? You’ve got two covered workers who fell at work. Well, not so fast. Not every incident...
No matter where they are or what they do, there’s one thing that all your clients know for sure: there’s no running from OSHA. Failure to comply with state and federal OSHA standards comes with a hefty price tag and an even bigger headache. So it’s no surprise that...
Your client put together a COVID-19 plan for minimizing spread within their workforce. But does their plan account for touch points along the supply chain? If not, they could have serious vulnerabilities. COVID-19 is not your typical risk: it’s invisible, comes with a...
$41,003. That was the average cost of a workers comp injury in 2018. For more serious injuries, it was even higher. Let’s say your client has five workers comp related injuries in one year at the average cost. That’s $205,015. If your client has a high...